All orders placed with WellMed Supply are eligible for free ground shipping. Please allow for 1-3 days for your order to leave the warehouse and 3-7 days for delivery.
Cancellations & Refunds: WellMed Supply has one of the best return policies in the industry. Cancel any time before your order has shipped, completely free of charge (exceptions apply, including custom made orders).
Call 1-770-525-1058 or email sales@wellmedsupply.com
Frequently Asked Questions
How will I know my order is confirmed?
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.
When will my card be charged?
As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
When will I know my order has shipped?
As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment. If, for some reason, there is a delay in stock, we will contact you before accepting payment.
No Shipping outside the USA.
Returns & Refunds:
WellMed Supply is dedicated to providing excellent customer service and giving our customers confidence in their online purchases.
WellMed Supply orders its products directly from the manufacturers, and adheres to their policies first and foremost. Therefore, if the manufacturer will not permit us to return a product, we cannot offer you a return. This often varies on a case-by-case basis; please see individual product pages for details or reach out to us if you would like specific information on your brand and/or product at sales@wellmedsupply.com
If an item is eligible for Return:
For up to 30 days after the order ships, we accept returns for refund, including sales tax. Only unused items are eligible for return. Items marked as final sale, custom made or made-to-order items are sold as is and are not eligible for return.
Orders outside of the 30-day window from the order's shipping date are no longer eligible for return or refund.
Due to drastically increasing LTL/freight shipping costs, any outright returns will incur 25% cancellation fee + return shipping costs. If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product.
Please contact us for any questions regarding returns at sales@wellmedsupply.com
Refunds:
Refunds must be requested within 30 days of the order's shipment. Outside of the 30-day window, orders are not eligible for a refund.
The product must be in its original packaging or repackaged satisfactorily after receiving approval from the item's Manufacturer.
The product must be unused and without modification from its original form.
To meet the criteria for a refund, a receipt, purchase order, or other proof of purchase (Online Order Number) is required from the customer.
We will notify you once the item's Manufacturer has received and inspected your return, and will let you know whether or not your refund request was approved. If you are approved, your original payment method will be automatically refunded within 10 business days. Please keep in mind that it may take some time for your bank or credit card company to process and post your refund.
If it has been more than 15 business days since we approved your return, please contact us at sales@wellmedsupply.com
If you have questions, please send an email to sales@wellmedsupply.com or call us at 770-525-1068
